Hardware & IT Infrastructure

Empower Your Technology with DeNOVO Hardware & IT Infrastructure Solutions

Our Hardware & IT Infrastructure offering encompasses all tangible aspects of technology support, including computers, desktops, smartphones, and servers. Our Hardware Engineers (HWEs) bring over 20 years of experience in supporting diverse Intelligence Community (IC) clients in understanding and maintaining their hardware ecosystems. DeNOVO employs security-cleared Hardware Engineers, currently deployed across five states and two countries. Our team holds certifications for a broad range of hardware brands, including Dell, Hitachi, SGI, and NetApp, among others. Additionally, we possess specialized capabilities for installing and maintaining SpectraLogic tape drives.

  • 7x24x365 Tier-4 Break/Fix Support
  • Quick Reaction Capabilities
  • Installation and maintenance services
  • SLA management


Deployment & QRC: We specialize in comprehensive IT infrastructure services, boasting extensive expertise in the intricate, multi-site deployment of large-scale software and hardware solutions. Our service delivery spans from conducting detailed Site Surveys to performing Final Quality Reviews (FQR). With over two decades of experience, we have successfully assisted a diverse range of Intelligence Community (IC) clients.

  • Worldwide deployment success
  • Multi-site delivery of new systems both OCONUS & CONUS
  • On-site testing of systems against current baselines
  • Packing of systems for deployment
  • Fly-away/on-site test and install to remote locations


Support Service Center: We provide Help Desk support to identify and diagnose problems on a 7x24x365 operations schedule.

  • Expertise in ServiceNow Platform for Incident Management
  • 7x24x365 Help Desk support
  • Tier 1 (Help Desk), Tier 2 (Escalation) and Tier 4 (Break Fix)
  • Identify and diagnosis problems
  • Communication with management / internal customers
  • Dispatch system and hardware problems and remain involved until resolution

Contact Us

If you’re interested in one or more of our services or want to learn more about who we are as an organization, contact us today, we’re happy to help.